We are sorry to advise that we have been informed that a 3rd party intends to carry out planned maintenance on our main network connection on 14th September between the hours of 23:00 to 06:00 on 15th of September. Due to the nature of the works, it is possible that the internet could be unavailable for the entire duration of this period. However, we do have a redundant line into site in place so this outage should go unnoticed by users due to our automatic backup link.

Once the work is complete, should you still be without service, please power off all your internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again.

If you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net and we will investigate further.

We are sorry for any inconvenience caused by this planned work and we thank you for your understanding

We are aware of an issue affecting a number of customers that is resulting in a loss of service.

We are really sorry for this inconvenience but we have identified an issue with equipment at our London data centre that will require an engineer to visit.

An engineer has been despatched and should be at the data centre by 17.30pm.

Our engineer has arrived at our London data centre and has re-booted one of the switches which appears to restored service and we are now seeing typical traffic levels.

We believe that the issue has been resolved so if you are still experiencing issues, please power off and power on your routers. If this does not restore your service, please contact us at support@purefibre.net or on 0330 808 2003 and we will investigate further.

We thank you for your patience and are sorry for the inconvenience. We will aim to identify the cause of the problem to ensure that it does not recur.

We have not seen any issues overnight and so believe that everything has been resolved.