We are sorry to advise that we have been informed that a 3rd party intends to carry out planned maintenance on our main network connection on the 25th of July between the hours of 23:59 and 08:00 on the 26th of July. Due to the nature of the works, it is possible that the internet could be unavailable for the entire duration of this period. However, we do have a redundant line into site in place so this outage should go unnoticed by users due to our automatic backup link.

Once the work is complete, should you still be without service, please power off all your internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again. If you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net and we will investigate further.

We are sorry for any inconvenience caused by this planned work and we thank you for your understanding.

We are sorry to advise that we have been informed that a 3rd party intends to carry out planned maintenance on our main network connection on the 11th of August between the hours of 23:55 and 06:00 on the 12th of August. Due to the nature of the works, it is possible that the internet could be unavailable for the entire duration of this period. However, we do have a redundant line into site in place so this outage should go unnoticed by users due to our automatic backup link.

Once the work is complete, should you still be without service, please power off all your internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again. If you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net and we will investigate further.

We are sorry for any inconvenience caused by this planned work and we thank you for your understanding.

We are sorry to advise that we have been informed that a 3rd party intends to carry out planned maintenance on our main network connection on the 18th of August between the hours of 00:01 and 06:00. Due to the nature of the works, it is possible that the internet could be unavailable for the entire duration of this period. However, we do have a redundant line into site in place so this outage should go unnoticed by users due to our automatic backup link.

Once the work is complete, should you still be without service, please power off all your internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again. If you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net and we will investigate further.

We are sorry for any inconvenience caused by this planned work and we thank you for your understanding.

We are sorry to advise that we have been informed that a 3rd party intends to carry out planned maintenance on our main network connection on 14th of September between the hours of 23:55 and 06:00 on the 15th of September. Due to the nature of the works, it is possible that the internet could be unavailable for the entire duration of this period. However, we do have a redundant line into site in place so this outage should go unnoticed by users due to our automatic backup link.

Once the work is complete, should you still be without service, please power off all your internet routers for 5 minutes and power back on again. Once the units have restarted allow a few minutes for the processes to restart and check again.

If you still have issues please either call 0330 808 2003 Option 2 or email support@purefibre.net and we will investigate further.

We are sorry for any inconvenience caused by this planned work and we thank you for your understanding